{"id":3266,"date":"2019-08-26T06:59:08","date_gmt":"2019-08-26T06:59:08","guid":{"rendered":"https:\/\/www.isutc.ac.mz\/?p=3266"},"modified":"2020-09-16T13:31:33","modified_gmt":"2020-09-16T13:31:33","slug":"suporte-ao-estudante","status":"publish","type":"post","link":"https:\/\/www.isutc.ac.mz\/?p=3266","title":{"rendered":"Suporte ao Estudante"},"content":{"rendered":"\n

<\/p>\n\n\n\n

A institui\u00e7\u00e3o\nconta com uma \u00e1rea de suporte ao utilizador, al\u00e9m do atendimento presencial ou\npor telefone, o suporte ao utilizador conta com uma aplica\u00e7\u00e3o web que permite\naos clientes e funcion\u00e1rios da institui\u00e7\u00e3o requisitar qualquer tipo de suporte\nsem a necessidade de se movimentar, esta aplica\u00e7\u00e3o permite tamb\u00e9m ao utilizador\nfazer o acompanhamento da sua requisi\u00e7\u00e3o por todas as etapas.<\/p>\n\n\n\n

O Departamento do\nSuporte ao Utilizador disp\u00f5e de v\u00e1rias plataformas de apoio que podem ser\nacedidos atrav\u00e9s de links.<\/p>\n\n\n\n

OTRS- <\/a><\/strong>Open-source Ticket System<\/strong><\/a><\/em> <\/p>\n\n\n\n

\u00c9 uma plataforma de suporte ao utilizador que oferece a gest\u00e3o completa de tickets registo de um ticket, por parte do utilizador ou IT, e organiza a comunica\u00e7\u00e3o interna e externa atrav\u00e9s de estruturas claras e processos optimizados. <\/p>\n\n\n\n

Esta plataforma tem a fun\u00e7\u00e3o de suportar temas e customiza\u00e7\u00e3o dos templates, rastreabilidade e hist\u00f3rico completo das ocorr\u00eancias, anexar arquivos, campos customiz\u00e1veis emiss\u00e3o de relat\u00f3rios, cria\u00e7\u00e3o de notifica\u00e7\u00f5es diversas, para clientes, operadores e gestores, automatiza ac\u00e7\u00f5es em tickets atrav\u00e9s de tarefas agendadas tais como cria\u00e7\u00e3o autom\u00e1tica de tickets, defini\u00e7\u00e3o de calend\u00e1rios e hor\u00e1rios de atendimento para c\u00e1lculos de tempo e SLAs.<\/p>\n\n\n\n

F\u00e9nix- Plataforma de Gest\u00e3o Acad\u00e9mica<\/strong><\/a><\/p>\n\n\n\n

  F\u00e9nix.EDU\n\u00e9 uma plataforma integrada que funciona em todos os n\u00edveis do processo\nacad\u00e9mico. <\/p>\n\n\n\n

Moodle<\/a><\/strong> <\/a><\/p>\n\n\n\n

\u00c9 uma aplica\u00e7\u00e3o de eLearning, ou seja, de ensino baseado na internet e de auto ensino que permite aos professores da institui\u00e7\u00e3o disponibilizarem mat\u00e9ria nas diferentes cadeiras que leccionam, avaliar e divulgar resultados de forma instant\u00e2nea. A aplica\u00e7\u00e3o facilita a interac\u00e7\u00e3o entre os professores e os alunos.<\/p>\n\n\n\n

Zimbra<\/a> <\/strong><\/p>\n\n\n\n

Servi\u00e7os De Email- A institui\u00e7\u00e3o conta com um servi\u00e7o inform\u00e1tico de envio e recep\u00e7\u00e3o de correio electr\u00f3nico, tanto dentro quanto fora da organiza\u00e7\u00e3o. O correio electr\u00f3nico \u00e9 fornecido aos funcion\u00e1rios internos, permitindo que os mesmos troquem mensagens, com imagens, v\u00eddeos, documentos e ficheiros compactados de at\u00e9 7MB de capacidade.<\/p>\n\n\n\n

Owncloud <\/a><\/strong><\/p>\n\n\n\n

Nuvem de Armazenamento de dados Pessoais- \u00e9 um servi\u00e7o inform\u00e1tico que possibilita os utilizadores da rede de dados da institui\u00e7\u00e3o de armazenar diferentes tipos de ficheiros (imagens, v\u00eddeos, \u00e1udios e documentos). A nuvem tamb\u00e9m permite o trabalho em equipe na edi\u00e7\u00e3o de documentos, partilhar de ficheiros com outros utilizadores, escutar m\u00fasica em tempo real, e editar calend\u00e1rio.<\/p>\n\n\n\n

Knowledge Base<\/a><\/strong><\/p>\n\n\n\n

Manuais de Instala\u00e7\u00e3o e Configura\u00e7\u00e3o de Aplicativos- \u00e9 uma aplica\u00e7\u00e3o de base de conhecimento, que permite que os clientes da institui\u00e7\u00e3o obtenham explica\u00e7\u00e3o sobre a configura\u00e7\u00e3o das aplica\u00e7\u00f5es e dos servi\u00e7os existentes na institui\u00e7\u00e3o. No Knowledge Base encontram-se configura\u00e7\u00f5es de servi\u00e7os como o proxy, configura\u00e7\u00f5es  de aplica\u00e7\u00f5es como o Microsoft office Outlook, e  outras usadas para o ensino na institui\u00e7\u00e3o.<\/p>\n","protected":false},"excerpt":{"rendered":"

A institui\u00e7\u00e3o conta com uma \u00e1rea de suporte ao utilizador, al\u00e9m do atendimento presencial ou por telefone, o suporte ao utilizador conta com uma aplica\u00e7\u00e3o web que permite aos clientes e funcion\u00e1rios da institui\u00e7\u00e3o requisitar qualquer tipo de suporte sem a necessidade de se movimentar, esta aplica\u00e7\u00e3o permite tamb\u00e9m ao utilizador fazer o acompanhamento da […]<\/p>\n","protected":false},"author":17,"featured_media":4428,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-3266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-estudantes"],"yoast_head":"\nSuporte ao Estudante - ISUTC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.isutc.ac.mz\/?p=3266\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suporte ao Estudante - 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